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Multiple Systems Navigator Website

Multiple Systems Navigator Website

The Multiple Systems Navigator website, launched August 1, 2016, provides easy access to helpful health, education, human service and disability information on one user-friendly website. It is built for youth, parents, family members and caregivers that rely on support from multiple child and family serving systems.

The Multiple Systems Navigator is a product of the Navigating Multiple Systems (NMS) Initiative. NMS is a statewide, collaborative initiative led by the Council on Children and Families. The Multiple Systems Navigator website was developed by the Council on Children and Families with the guidance of the NMS Advisory Council (please see our partners below) and other interested partners. The primary funding source for the Multiple Systems Navigator was the NYS Developmental Disabilities Planning Council (DDPC)

The site contains the following main content areas:

  • Navigating Basics - Finding and coordinating services for children with special needs can be like heading out on a journey through a foreign land. These essentials for navigating provides some tips to help you navigate multiple systems.
  • Addressing Challenging Situations - Provides some of the most frequently encountered situations and questions and answers asked by individuals and families requiring assistance from multiple NYS human service systems.
  • Resources - Resources are the core content of the Multiple Systems Navigator website. Resources include websites, publications, videos and hotlines as well as program and service information. All resources are organized by categories.
  • Transition to Adulthood - This section provides information to help individuals plan for the eventual move from children's services to supportive independence or adult services. The Information Pack Series contains comprehensive transition information and tools broken down into different areas of transition.
  • Terms and Acronyms - Provide definition for commonly used terms and acronyms used by service providers.
  • Mapping Tool - Use this mapping tool to find programs, services and family/peer support close to you. Maps also provide driving directions, contact information and hours of operation.
  • Journaling Tools - Journals are important tools that will assist in keeping you organized and provide quick and easy access to appointment information, medication lists and reactions, and important notes and contact information.
  • News, Notes and Events - Stay apprised of current news and events.



Frequently Asked Questions

How were the information resource needs of families, caregivers and youth identified?

The Navigating Multiple Systems Advisory Council members, in cooperation with the Council’s NMS Project Team, developed an outreach plan consisting of a combination of surveys, personal interviews, research activities and speaking opportunities to inform product development discussions.

What is the timeline for NMS product development?

This project began during Spring 2013 with the first phase of activity devoted to identifying and better understanding the information resource needs of youth and families requiring/requesting supports and services from multiple care systems.

Phase two activities include evaluation of phase one outreach efforts and lead directly to the design of project solutions. The MSNavigator website officially launched August 1, 2016.

How do people submit information for inclusion on the Multiple Systems Navigator?

There are many ways for people to submit information for inclusion on the website.

  • Resources and Programs and Services can be submitted using an online web form. Resources include websites, publications, videos, hotlines and programs and services.
  • Terms and Acronyms can be submitted using an online web form.
  • News, Notes and Events can be submitted using an online webform.
  • Feedback - we truly want to know what you think of the site and appreciate any suggestions for improvement. Please use our feedback form to provide useful user experience.


Our Partners


Phone: (518) 473-3652




Multiple Systems Navigator Resources

Brochures for Interagency Resolution Unit and NYS Mentoring
Related Links
Additional Web Resources
A list of useful external websites and resources